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FAQ
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Refund
Yes, refunds are applicable only in cases where the product received is damaged, defective, or incorrect as per the confirmed order.
No. Customised and made-to-order products (including printed, embroidered, or specially designed items) are not eligible for refund or return, unless there is a manufacturing defect.
You can contact our support team within 48 hours of delivery with order details and clear images of the issue. Our team will review and guide you through the process.
Delivery
Delivery timelines depend on the nature of the order:
Ready products: 5–10 working days
Bulk or customised orders: 15–30 working days, depending on quantity and design approval
Yes, timelines may vary due to order size, customization complexity, location, or unforeseen logistical factors. Any changes will be communicated in advance.
Shipping & Returns
Yes, we provide pan-India shipping through reliable courier and logistics partners.
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Yes, Nexgo ships to international locations. Shipping charges, duties, and delivery timelines will vary based on the destination country.
Shipping charges are calculated at checkout or shared separately for bulk and international orders.
Payment
We accept:
Credit & Debit Cards
UPI
Net Banking
Bank Transfer (for bulk orders)
Yes, all online payments are processed through secure and encrypted payment gateways.
For ready products: Full payment required at checkout
For bulk/custom orders: Advance payment is mandatory, with balance as per agreed terms
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